Support Policy

PFX Logix by PFX Logistics is committed to helping independent contractors, cargo van operators, and small fleet owners access practical support and operational assistance across our ecosystem, including:

• FleetSweeper™ — route tracking and operational visibility
• FleetKeeper™ — business management and back-office tools
• Operator resources and educational content
• Partnership support and resource introductions

Reach the right team faster by using the channel that matches your request:

Support requests are reviewed during normal business operations. Response times may vary based on request volume, issue complexity, and the type of assistance needed. We work to acknowledge and resolve requests as quickly as possible.

Support may include:

• Account assistance and access management
• Onboarding guidance for new operators
• Billing and subscription support
• Troubleshooting product or platform issues
• Platform navigation and feature help
• Operational questions related to PFX Logix tools

Our support systems, knowledge bases, and self-service help resources may continue evolving as PFX Logix products, integrations, and partnerships expand. We aim to deliver more dedicated support tools and operator resources over time.

To help us assist you efficiently, users should:

• Provide accurate account and contact information
• Describe issues clearly with relevant context and details
• Maintain account security and protect login credentials
• Use PFX Logix services responsibly and lawfully

Some services, integrations, or partner offerings may involve third-party providers outside the direct control of PFX Logix. Support for these services may also depend on the policies and availability of the respective third-party providers.

For all support-related needs, contact:

• General support — support@pfxlogix.com
• Billing support — billing@pfxlogix.com